LAYERS BY SCENTSY FAQ'S

LAYERS BY SCENTSY FAQ'S

Ingredients, Testing, and Safety

Does Layers by Scentsy contain any allergens or toxins? Layers by Scentsy contains no parabens, harmful phthalates, formaldehyde donors, diethanolamine, triethanolamine, or any other known toxins. Layers by Scentsy products are highly fragrant, so people with fragrance sensitivities should test on a small patch of skin before using.

Is Layers by Scentsy tested on animals? 

Layers by Scentsy is not tested on animals.

What are the ingredients? 

Ingredients are listed on the packaging of each personal care product.

Are Layers products gluten-free? 

Yes, Layers products are gluten-free.

Are these products safe to use on my children? 

Layers products are safe to use as directed on children with adult supervision. Please keep scented products out of the reach of small children and pets because the fragrance may tempt small children and pets to eat or chew on them.

Do the Dryer Disks have actual fabric softener in them? 

Dryer Disks do not include fabric softener.

Usage Questions

Can I use Layers by Scentsy products on my face?

Layers by Scentsy products are not designed to be used on the face. If your Layers by Scentsy product comes in contact with your eyes, flush the product out of your eyes with water.

Are the Washer Whiffs disk-shaped? 

Are they filled with liquid or crystals? Washer Whiffs are in crystal form, which can be poured from the dispenser and added to your laundry in conjunction with your regular detergent.

I used the Washer Whiffs and my clothes didn’t get clean. 

What happened? Washer Whiffs don’t have any detergent properties; it isn’t meant to clean your clothes. Think of it as perfume for your laundry — it adds your favorite Scentsy fragrance to your clothes. You will still need to use laundry detergent.

Why doesn’t the shower gel get really sudsy? 

The cleansing agents in the shower gel are gentle and effective, maximizing cleansing with decreased suds.

Am I supposed to mix the Washer Whiffs in with my laundry detergent? 

You may add Washer Whiffs at the same time you add your laundry detergent. However, do not mix Washer Whiffs with your liquid detergent prior to adding it to the machine drum. Pour a measured capful of Washer Whiffs into the drum of the washing machine where you add your laundry. Washer Whiffs do not have any cleansing properties, so you will need to add your detergent as well. Do not mix into your fabric softener dispenser or your detergent dispenser.

Are Washer Whiffs and Dryer Disks OK to use on sensitive skin? 

Layers by Scentsy products are highly fragrant, so people with fragrance sensitivities should test on a small patch of skin before using.

Are Washer Whiffs safe to use with a septic tank? 

Yes, Washer Whiffs are safe to use with septic tanks.

Are Layers laundry care products safe to use in high efficiency washers and dryers? 

Yes, Washer Whiffs are safe to use in high efficiency washers and Dryer Disks are safe to use in high efficiency dryers.

Will my Bath Tablet dissolve completely? 

The rate at which your Bath Tablet dissolves depends on a number of factors, such as the temperature of the water and where the tablet is placed in the bath. If your tablet hasn’t completely dissolved, you can break it up by agitating the water or crumbling the Bath Tablet in the water.

Do Layers products contain mineral oil? 

Bath Tablets do contain cosmetic-grade mineral oil as a moisturizing agent.

Is the Hand Soap antibacterial? 

Layers Hand Soap does not have antibacterial properties; however, the very act of washing your hands will help limit the transfer of bacteria.

Fragrances

How long will the fragrance last? 

The exact amount of time the fragrance lasts on your skin depends on your own body chemistry. Layers by Scentsy products contain the highest concentration and quality of fragrances possible, giving the wearer the longest lasting fragrance experience possible.

Why doesn’t my Layers by Scentsy product smell exactly like my Scentsy Bar with the same name? 

Each Layers by Scentsy product was created with an existing Scentsy fragrance in mind, but each scent has been reformulated with fragrance oils designed to be worn on the body. The fragrance we use in Layers by Scentsy is designed to interact with your own skin and chemistry, resulting in a different — and deeply personal — fragrance on each wearer.

I used the Dryer Disk for 15 loads and it still smells good. Can I keep using it? 

The Dryer Disk fragrance and anti-static properties should last for up to 15 loads. If it is still fragrant after 15 loads, you can continue to use your Dryer Disk until the fragrance dissipates. Your Dryer Disk may show signs of wear after use.

What is the difference between “fine” fragrance and “home” fragrance? 

Fine fragrance is wearable and designed with your skin in mind; it’s cosmetic grade. Each individual has a unique experience wearing fine fragrance because your skin modifies the scent due to your skin pH interacting with the fragrance. Home fragrance, like the kind we use in our wax and room sprays, is not designed for your skin and is not approved for use in cosmetics.

How many fragrances are available in the Layers product line? 

Currently, 20 fragrances are available in personal care and four in laundry care.

Business Rules

What if I need to return my Layers by Scentsy product? 

Scentsy does not accept returns or exchanges for items not in re-sellable condition unless you received a defective product. If a damaged Layers by Scentsy product was received, we will exchange it for the same product in the same scent. Independent Scentsy Consultants are responsible for all exchanges aside from defective or damaged product exchanges. The item may not be returned simply because someone does not like the scent.

Does Layers offer combine and save packages? 

Yes. Please refer to the Scentsy catalog for all Layers product offerings.

Can Host Rewards be used with all Layers Combine and Save packages? 

You may use Host Rewards to purchase Layers by Scentsy Combine and Save packages. Choose between host credit or half-price item rewards.

Miscellaneous Questions

I’ve noticed my laundry filter has begun gumming up since I started using Dryer Disks. What’s happening? 

Some high-efficiency dryer filters need more frequent cleaning when using Dryer Disks. If you find that your dryer filter is clogging, simply remove it and clean it with soap and water.

Are Layers products made in the U.S.? 

All Layers products are made in the United States, with the exception of the Dryer Disk. The Dryer Disk is made in Germany.

What makes Layers by Scentsy special? 

It’s the quality of the product. From the base material that holds the oils to the actual fragrance oils used, from packaging to duration, quality is our primary goal. Scentsy products have always been designed to deliver value in quality, price, product volume, and duration.